Scarborough Transit Connect

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Scarborough, ON

Scarborough Transit Connect

0.5

1.0

1.5

2.0

2.5

3.0

3.5

4.0

4.5

5.0

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Scarborough, ON

Community Relations Manager

Scarborough, Ontario (view on map)

Posted 16 days ago

Job Description

Who We Are:

Scarborough Transit Connect (STC) has been awarded the design and early works of the Scarborough Subway Extension project. The Scarborough Subway Extension will bring the TTC’s Line 2 subway service nearly eight kilometers farther into Scarborough. It will extend from Kennedy Station to Sheppard Avenue and McCowan Road, providing quick and seamless transit for those heading into and out of the downtown core and those travelling within Scarborough. The extension will replace Line 3 (the Scarborough RT), helping to reduce travel times and improve access to jobs, schools, and other key destinations throughout the city.

As part of the Scarborough Transit Connect project, we are looking for a qualified Community Relations Manager to join our team.

What You Will Do:

• In collaboration with the client and colleagues, research, plan, develop, and execute communication plans for community engagement and benefits events and/or a specific scope of project work or for issues management purposes.
• Attend stakeholder and community meetings, operations meetings, communications working group meetings and government authority communications meetings, to proactively identify activities to be communicated to affected residents or stakeholders.
• Plan and write communication materials and organize outreach meetings, forums, public information centers, tours, stakeholder meetings and project milestone events.
• Work effectively with public and private sector partners to build relationships with various professional associations, trade unions and stakeholders, with a specific focus on community or government organizations which offer employment and/or workforce development opportunities.
• A key part of this role includes working proactively across the organization with Leadership, Human Resources and Procurement to lead a successful community benefits program which promotes employment and workforce development opportunities as well as apprenticeship and mentorship opportunities.
• The role is responsible for encouraging and tracking efforts across the organization to hire and spend locally and amongst equity deserving groups. Respond to public inquiries (in-person, by telephone or via email) about design and construction activities (including information on construction schedules, transit and traffic impacts, community meetings, etc.) in a timely and efficient manner.
• Collaborate with the client to develop and write editorial content and coordinate photography/video for the project website and social media platforms.
• Working closely with the construction team, develop communication materials for print, digital or social media formats (e.g., fact sheets, construction notices, advertisements, digital/copy writing, presentations, signage, Q&A, community letters).
• Draft media relations materials including press releases, media responses and statements, and produce media reports and social listening analytics.
• Ensure adherence to service standards by effectively mitigating, responding to, and reporting project-related issues, ensuring timely resolution and logging.
• Support emergency and crisis communications by drafting required communications materials.
• In tandem, create a library of best practices for similar projects, on an ongoing basis.

Experience You Will Bring:

• A post-secondary diploma in communications, public relations or journalism or equivalent experience.
• Minimum of five to eight years of experience in communications, preferably in a key role that shaped the success of an infrastructure project.
• The ideal candidate brings established relationships with community, government and not-for-profit organizations which promote employment and workforce development opportunities as well as apprenticeship and mentorship opportunities.
• Experience and understanding of working with community organizations, elected officials and various levels of government is an asset.
• Customer focused, detail-oriented, responsive and proactive.
• Excellent oral and written communication skills.
• Highly organized with demonstrated ability to plan and execute multiple priorities with tight deadlines and meticulous attention to detail.
• Demonstrated proficiency in Microsoft Office Suite.
• Experience using Adobe Creative Suite (InDesign, Illustrator, Photoshop) is an asset.
• Digitally and social media savvy.
• Professional business communication designations considered an asset.

Why Join Us?

• Competitive pay, comprehensive health and dental benefits, and RRSP matching plans.
• The opportunity to work on one of the most exciting rail projects in Toronto.
• A wide array of learning and development opportunities.
• A work environment focused on health and safety.

STC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, and record of offences.

When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.